General Questions
What is Sydney Bees?
Sydney Bees is a sustainable beekeeping venture offering honey, beeswax, bee colonies, equipment, pollination services, and educational programs.

Where are you located?
We operate in Sydney, Australia, with outreach programs and shipping available nationwide.

Are your products natural?
Yes, all honey and beeswax are raw, sustainably harvested, and free from additives.

Do you deliver internationally?
Currently, we ship within Australia. For international requests, please contact us directly.


Honey & Beeswax
What makes your honey unique?
Our honey is raw, unprocessed, and reflects the diverse floral sources of Sydney’s environment.

Is your honey organic?
While bees forage freely, we ensure sustainable practices and avoid harmful chemicals.

Does honey expire?
Honey never spoils. It may crystallize naturally, which is perfectly safe—just warm it gently to liquefy.

What can I use beeswax for?
Beeswax is ideal for candles, balms, wraps, and eco-friendly crafts.


Bee Colonies & Pollination
Do you sell live bee colonies?
Yes, we provide healthy colonies for beekeepers and farmers.

How do I order a bee colony?
You can pre-order with us and arrange pickup. Unfortunately for now, we do not home deliver bees.

Do you offer pollination services?
Yes, we support farms and orchards with managed pollination to boost crop yields.

Can I keep bees in my backyard?
Yes, with proper training and equipment, backyard beekeeping is possible and rewarding.


Equipment & Supplies
What beekeeping equipment do you sell?
We offer hives, protective gear, smokers, tools, and starter kits.

Do you provide beginner kits?
Yes, our starter kits include everything needed to begin beekeeping safely.

Is your equipment suitable for professionals?
Yes, we cater to both hobbyists and commercial beekeepers.


Education & Community
Do you run workshops for children?
Yes, we design fun, interactive programs to teach kids about bees and biodiversity.

Are there adult workshops too?
Definitely. We offer hands-on training for beginners and advanced beekeepers.

Can schools partner with Sydney Bees?
Yes, we collaborate with schools for educational outreach and conservation projects.


Sustainability
How do you practice sustainable beekeeping?
We avoid harmful chemicals, respect bee health, and promote biodiversity.

How does buying from Sydney Bees help the environment?
Every purchase supports sustainable practices and conservation efforts.


Shipping
Do you ship Australia-wide?
Yes, we deliver honey, beeswax, and equipment across Australia.

How long does shipping take?
Standard delivery takes 3–7 business days, depending on your location.

Do you offer express shipping?
Yes, express options are available at checkout for faster delivery.

How much does shipping cost?
Shipping fees vary by weight and location. Free shipping may apply to bulk orders.

Can I track my order?
Yes, once shipped, you’ll receive a tracking link via email.

Do you ship bee colonies?
Bee colonies require special handling and are delivered only through direct arrangements.

To view our dedicated page on Shipping & Delivery, Click Here


Returns & Refunds
What is your return policy?
We accept returns for unopened honey jars, unused equipment, and non-perishable items within 14 days of delivery.

Can I return live bee colonies?
For safety and biosecurity reasons, live colonies cannot be returned once delivered.

How do I request a refund?
Contact our support team with your order details. Refunds are processed once the returned item is inspected.

How long does it take to receive a refund?
Refunds are typically processed within 5–10 business days, depending on your payment method.

To view our dedicated page on Returns & Refund, Click Here