Privacy Policy
Last Modified : 30 September 2025
Sydney Bees (“we,” “us,” “our”) is committed to protecting the privacy of our customers, website visitors, and community members. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or engaging with our products and services, you consent to the practices described in this Privacy Policy.
About Sydney Bees
Sydney Bees is a beekeeping enterprise based in New South Wales, Australia. We provide a wide range of bee-related products and services, including:
Bee colonies (nucs)
Honey
Beehives and hive components
Beeswax and beeswax products
Beekeeping equipment and tools
Educational programs and workshops
Our mission is to promote sustainable beekeeping, biodiversity, and community engagement through high-quality products and educational outreach.
Scope of This Policy
This Privacy Policy applies to all personal information collected by Sydney Bees through:
Our website https://sydneybees.com.au
Email communications
Online forms and purchases
Educational program registrations
Social media interactions
In-person events and workshops
What Personal Information We Collect
We may collect and hold the following types of personal information:
a. Contact Information
Full name
Email address
Phone number
Postal and billing address
b. Transactional Information
Purchase history
Payment details (processed securely via third-party providers)
Delivery instructions
c. Website Usage Data
IP address
Browser type and version
Pages visited and time spent
Referring URLs
Device type and operating system
d. Communication Records
Emails and messages sent to care@sydneybees.com.au
Feedback, inquiries, and support requests
e. Educational Participation
Workshop registration details
Age group (for children’s programs)
Emergency contact information (if applicable)
We do not collect sensitive information such as health data, racial or ethnic origin, political opinions, or religious beliefs unless explicitly required and consented to for specific programs.
How We Use Your Information
We use your personal information to:
a. Fulfill Orders and Deliver Products
Process transactions
Arrange shipping and delivery
Provide order confirmations and receipts
b. Provide Customer Support
Respond to inquiries
Resolve complaints
Offer technical assistance
c. Improve Our Website and Services
Analyze user behavior
Enhance website functionality
Develop new products and programs
d. Communicate with You
Send updates about your orders
Share promotional offers (with your consent)
Notify you of upcoming workshops or events
e. Ensure Legal and Regulatory Compliance
Maintain records for tax and accounting purposes
Comply with Australian privacy and consumer laws
Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
Secure servers and encrypted connections
Password-protected databases
Limited access to personal data by authorized personnel only
Regular security audits and updates
While we strive to protect your data, no method of transmission over the internet is completely secure. We encourage you to take precautions when sharing personal information online.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
Remember your preferences
Analyze website traffic
Improve site performance
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.
Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
a. Service Providers
We may share your data with trusted third-party providers who assist us with:
Payment processing
Order fulfillment
Website hosting
Email marketing (with your consent)
These providers are contractually obligated to protect your information and use it only for the services they provide.
b. Legal Obligations
We may disclose your information if required by law, regulation, or court order, or to protect our legal rights and interests.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to this Privacy Policy.
International Data Transfers
Sydney Bees primarily operates within Australia. However, some of our service providers may store or process data overseas. When this occurs, we ensure that appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.
Marketing Communications
We may send you promotional emails, newsletters, or updates about our products and services. You will only receive marketing communications if you have:
Opted in via our website or order form
Subscribed to our newsletter
Attended one of our workshops or events
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at care@sydneybees.com.au.
Children’s Privacy
Our educational programs may involve children under the age of 18. We collect personal information about children only with the consent of a parent or guardian and solely for the purpose of program participation. We do not knowingly collect personal data from children without appropriate consent.
Accessing and Correcting Your Information
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your data (subject to legal obligations)
To exercise these rights, please contact us at care@sydneybees.com.au. We will respond within a reasonable timeframe, typically within 30 days.
Complaints and Concerns
If you believe we have breached your privacy rights, you may:
Contact us directly at care@sydneybees.com.au with details of your concern.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
We take all complaints seriously and will investigate promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. Updates will be posted on this page with the revised effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Sydney Bees
Email: care@sydneybees.com.au
Website: https://sydneybees.com.au
Location: 47 Clonmore St, Kellyville Ridge, New South Wales 2155, Australia
Sydney Bees (“we,” “us,” “our”) is committed to protecting the privacy of our customers, website visitors, and community members. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or engaging with our products and services, you consent to the practices described in this Privacy Policy.
About Sydney Bees
Sydney Bees is a beekeeping enterprise based in New South Wales, Australia. We provide a wide range of bee-related products and services, including:
Bee colonies (nucs)
Honey
Beehives and hive components
Beeswax and beeswax products
Beekeeping equipment and tools
Educational programs and workshops
Our mission is to promote sustainable beekeeping, biodiversity, and community engagement through high-quality products and educational outreach.
Scope of This Policy
This Privacy Policy applies to all personal information collected by Sydney Bees through:
Our website https://sydneybees.com.au
Email communications
Online forms and purchases
Educational program registrations
Social media interactions
In-person events and workshops
What Personal Information We Collect
We may collect and hold the following types of personal information:
a. Contact Information
Full name
Email address
Phone number
Postal and billing address
b. Transactional Information
Purchase history
Payment details (processed securely via third-party providers)
Delivery instructions
c. Website Usage Data
IP address
Browser type and version
Pages visited and time spent
Referring URLs
Device type and operating system
d. Communication Records
Emails and messages sent to care@sydneybees.com.au
Feedback, inquiries, and support requests
e. Educational Participation
Workshop registration details
Age group (for children’s programs)
Emergency contact information (if applicable)
We do not collect sensitive information such as health data, racial or ethnic origin, political opinions, or religious beliefs unless explicitly required and consented to for specific programs.
How We Use Your Information
We use your personal information to:
a. Fulfill Orders and Deliver Products
Process transactions
Arrange shipping and delivery
Provide order confirmations and receipts
b. Provide Customer Support
Respond to inquiries
Resolve complaints
Offer technical assistance
c. Improve Our Website and Services
Analyze user behavior
Enhance website functionality
Develop new products and programs
d. Communicate with You
Send updates about your orders
Share promotional offers (with your consent)
Notify you of upcoming workshops or events
e. Ensure Legal and Regulatory Compliance
Maintain records for tax and accounting purposes
Comply with Australian privacy and consumer laws
Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
Secure servers and encrypted connections
Password-protected databases
Limited access to personal data by authorized personnel only
Regular security audits and updates
While we strive to protect your data, no method of transmission over the internet is completely secure. We encourage you to take precautions when sharing personal information online.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
Remember your preferences
Analyze website traffic
Improve site performance
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.
Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
a. Service Providers
We may share your data with trusted third-party providers who assist us with:
Payment processing
Order fulfillment
Website hosting
Email marketing (with your consent)
These providers are contractually obligated to protect your information and use it only for the services they provide.
b. Legal Obligations
We may disclose your information if required by law, regulation, or court order, or to protect our legal rights and interests.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to this Privacy Policy.
International Data Transfers
Sydney Bees primarily operates within Australia. However, some of our service providers may store or process data overseas. When this occurs, we ensure that appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.
Marketing Communications
We may send you promotional emails, newsletters, or updates about our products and services. You will only receive marketing communications if you have:
Opted in via our website or order form
Subscribed to our newsletter
Attended one of our workshops or events
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at care@sydneybees.com.au.
Children’s Privacy
Our educational programs may involve children under the age of 18. We collect personal information about children only with the consent of a parent or guardian and solely for the purpose of program participation. We do not knowingly collect personal data from children without appropriate consent.
Accessing and Correcting Your Information
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your data (subject to legal obligations)
To exercise these rights, please contact us at care@sydneybees.com.au. We will respond within a reasonable timeframe, typically within 30 days.
Complaints and Concerns
If you believe we have breached your privacy rights, you may:
Contact us directly at care@sydneybees.com.au with details of your concern.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
We take all complaints seriously and will investigate promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. Updates will be posted on this page with the revised effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Sydney Bees
Email: care@sydneybees.com.au
Website: https://sydneybees.com.au
Location: 47 Clonmore St, Kellyville Ridge, New South Wales 2155, Australia
